Política de reembolso

Cancellation and Refund Policy

Last updated: [11-06-2026]

NOMO organises international travel experiences with fixed dates and limited availability. For this reason, once a booking is confirmed, cancellation charges apply.

As a general rule, bookings are non-refundable except where a refund is required by applicable law or where NOMO expressly agrees otherwise in writing.

This applies to:

deposits or partial payments;
full trip payments;
included travel services;
optional activities or add-ons.

By completing a purchase, paying a deposit, or confirming a booking, the customer agrees to this policy.

Cancellations by the Customer

All cancellation requests must be submitted in writing to:

📧 operations@nomotravels.com

Unless a different cancellation schedule is expressly stated at checkout, in the invoice, or in the booking confirmation, the following charges apply:

61 days or more before departure: loss of deposit only
31 to 60 days before departure: 50% of the total booking price
15 to 30 days before departure: 75% of the total booking price
14 days or fewer before departure, no-show, missed departure, or voluntary early departure: 100% of the total booking price

No refund will be issued for unused services once the trip has started.

Changes and Modifications

Changes to travel dates, participant details, rooming, destination, or itinerary are not guaranteed and are always subject to availability.

Any requested change may:

be refused;
require supplier approval;
involve administrative fees;
involve supplier fees; or
result in a price difference.

All requests must be made in advance and approved in writing by NOMO.

Transfer of Booking

A traveller may request to transfer the booking to another person, provided that:

written notice is given no later than 7 days before departure;
the replacement traveller meets all travel requirements; and
all related fees or price differences are paid in full.

NOMO may refuse a transfer where it is not reasonably possible.

Cancellation by NOMO

If NOMO cancels a trip before departure due to operational reasons, minimum group size not being met, supplier failure, or any circumstance making the trip impracticable, customers will be entitled to either:

a full refund of amounts paid to NOMO; or
an alternative trip of equal or similar value, where available.

NOMO may also cancel a booking if payment deadlines are not met.

Extraordinary Circumstances

NOMO is not responsible for delays, changes, interruptions, or cancellations caused by events beyond its reasonable control, including natural disasters, severe weather, war, government restrictions, border closures, public health emergencies, strikes, civil unrest, or transport disruption.

In such cases, NOMO will make reasonable efforts to offer an alternative or operational solution where possible. Refunds or alternative arrangements will be handled in accordance with applicable law and the specific circumstances of the case.

Issues During the Trip

If any issue arises during the trip in relation to accommodation, transport, activities, or any other contracted service, customers must contact NOMO immediately at:

📧 operations@nomotravels.com

Failure to notify NOMO promptly may affect our ability to assist or resolve the issue.

No-Show and Unused Services

No refund will be issued for:

no-show;
missed departures or meeting points caused by the traveller;
unused hotel nights, transfers, excursions, or activities;
voluntary early departure.

Travel Insurance

NOMO strongly recommends that all travellers purchase travel insurance covering cancellation, medical expenses, travel interruption, baggage, and personal liability.

Unless expressly stated otherwise, travel insurance is not included in the trip price.